Program Manager

Lagos, Nigeria

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Job Details

Job Title:
Program Manager
Principal/ Director Business Unit:
Arc Skills Nigeria
Lagos, Nigeria
Reporting Line:
Country CEO

Job Purpose

The Program Manager will oversee the progress of operations and will provide complete required leadership, operational and technical support to ensure the success of the Arc Connect program. The position will be accountable for driving enrolment, orientation and placement of trainees. He/ She should be able to assess the needs of the business, co-ordinate the implementation of training and development plans, and ensure the availability of a wide variety of training programs that will enhance the effectiveness of the Arc Connect program. The ideal candidate will be an excellent leader and will have a strong background in management, operations, people management, B2C business development/sales and financial budgeting and analysis.

Internal & External Interactions


Country CEO, Functional Heads, Master Trainers


Employers, Vocational Training Centers, Trainees

Key Responsibilities

Management and Budgeting

  • Manage and direct company operations to meet budget and other financial goals.
  • Drive brand values through all training and development activities geared towards the sustainability of
    the Arc Connect program.
  • Develop, establish, and direct the execution of operating policies to support overall company objectives.
  • Work in partnership with other functional heads and team members to create strategic plans as well as
    implementing new processes and approaches in achieving it.
  • Spearhead other special projects and setting up additional revenue streams for Arc Skills.
  • Establish budget control systems for controlling expenditures and control expenditures in accordance
    with budget allocations.


• Lead the performance management process that measures and evaluates progress of Arc Connect activities against the set goals. Ensure program milestones are met, particularly placement targets.

•Oversee daily operations and coordinate activities through assigned staff; prioritize and delegate work activities and ensure smooth daily operations of VTCs and trainings.

•Serve as a key liaison with vocational training centers, particularly in relation to their technical support.

•Recommend new training programs, equipment and resources for the training centers, as required.

•Direct, monitor and participate in research and business intelligence activities including data collection, focus groups, industry engagements, employer summits, evaluation and analysis, etc.

• Keep abreast of training trends, industry needs, developments and best practices to enhance the project.

• Collaborate with the Marketing Team to cultivate a strong, positive image of the Arc Connect brand among its stakeholders, as well as designing and implementing a well-designed public relations plan.

• Oversee risk management and legal activities: client contracts, partnership agreements, VTC management etc.

Business Development Responsibilities

  • Drive sustainable revenue and growth through trainee enrolments.
  • Reviewing, and implementing commercial pricing model that is aligned to company business growth,
    competitors’ activities and changing market conditions.
  • Ensure the program objectives and standards are consistent across the Arc Connect model to develop
    initiatives thereby driving sales.
  • Producing quarterly metrics relating to sales performance, client and customer satisfaction, and
    operational excellence.

Candidate Requirements

Qualifications / Knowledge

  • Bachelor’s degree in Economics, Business Administration or related course. MBA preferred
  • Must have exceptional B2C business development/sales background and a consistent track record in sales conversion success and performance
  • Experience managing training institutions as well as having an eye for revenue generation.
  • Knowledge of/experience with USAID-funded projects an advantage
  • Certification as a Project Management Professional (PMP) an advantage


  • Outstanding leadership and organizational skills
  • Demonstrated knowledge and experience using participatory training methodologies
  • Strong working knowledge of Microsoft Office, especially Microsoft Excel, PowerPoint and Word
  • Excellent verbal and written English communication skills
  • Strong interpersonal skills; Ability to build effective relationships with all participants, peers, and
  • Must be able to work within a cross cultural setting, negotiate diplomatically, and function well under
  • Ability to work as part of a team and liaise closely with others
  • Proactive and creative, and able to work independently and collaboratively in a fast-paced work
  • Strategic and creative mindset.
  • Familiar with traditional and modern training processes
  • A passion for quality and for developing others


  • 12+ years of experience in relevant job role including experience selling in the B2C space.
  • Sound understanding of student/graduate catchment areas.
  • Experience and expertise in designing and implementing wide-range of methods and approaches to skills
    development and capacity building
  • Proven experience successfully managing large scale, complex projects, as well as training centres
  • Supervisory experience required
  • Previous experience as a subject matter expert with a Training Institution is an added advantage


1-year Fixed Term Contract.

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